Warranty

general warranty standard
this is part of our general conditions of sale ('GCS')


1. DURATION AND VALIDITY OF THE WARRANTY
1. The duration of the product guarantee
Tabletop machines - All laRhea Variplus & rhea Business Line, 36 months. Lio, COOL, Fresh milk systems – 24 months unless an extended warranty is purchased at the time of ordering (both periods are subject to an annual service).
Variflex – 36 months subject to an annual service or every 30,000 cycles whichever comes first. A service kit must be purchased as the time of ordering a machine and at the end of year 1 or every 30,000 cycles, whichever comes first.
Traditional machines, Grinders, New Spares, carts and coffee cabinets  – 12 months.
2. The duration of the warranty is calculated from the date of dispatch of the product by RVUK.
 
2. WARRANTY CLAIMS PROCEDURE
1. If the Client wishes to claim under the Warranty policy, the Client, within 30 (thirty) days of the occurrence of the failure or defect becoming apparent must report this to RVUK by phone and using the Clients Parts Return Form (CPRF) which can be obtained from RVUK
2. A CPRF must be filled with the following mandatory details:
(a) Machine model and serial number; in case of spares, order number.
(b) Component description and part number.
(c) Component serial number or production batch. (if available)
(d) Complete fault description.
(e) Cycle counters.
(f) Any additional accessories or devices installed in the product.
If the Client fails to provide, or provides inadequate information required under Condition 2.2, Rheavendors will request such information from the Client. The Client must reply to such request with the required information within 7 (seven) days.
3. The Client must immediately cease any using of the defected part.
4. Rheavendors Customer Service will evaluate the defective part to determine if it is required to returned back for internal analysis. If the part is not requested to be returned by Rheavendors, the defective part must be available for inspection for at least 60 (sixty) days from the warranty request.
5. If the Client is requested to return the defective part to Rheavendors, the shipment of the defective part to Rheavendors must be arranged and paid by the Client. The cost for re-shipment by Rheavendors to the Client of spare parts repaired or replaced will be paid for by Rheavendors. Shipment cost includes custom taxes and any other related cost.
In the case of warranty for the entire machine replacement, the shipment of the defective machine to Rheavendors will be arranged and paid by Rheavendors. If the machine is found not to be defective, Rheavendors will seek to recover the shipping costs from the client.
Products should be appropriately packaged during its loading, transportation and unloading. Rheavendors should be notified in writing of any additional accessories shipped with the Product.
6. In case of spare parts replacement on Client site, Technicians labour cost and travel costs are not covered by this General Warranty Standards.
7. If the defect does not fall within the scope of this warranty or the part has not been proven defective, Rheavendors reserves the right to charge the warranty beneficiary with the costs of service, transportation, insurance and customs clearance for all the activities related to analysis made by Rheavendors Technicians or by Rheavendors Suppliers. Rheavendors, within its discretion, can consider a claim under a warranty to be invalid. In this case, Rheavendors will advise the Client providing the details of the warranty condition rejection.
8. Expiry of the Warranty - Once the warranty period has expired, all the costs arising from the repairs shall be borne by the Client.
 
3. EXCLUSIONS
1. The Warranty does not apply to Products whose defects are due to:
(a) damages caused during transport.
(b) negligent or improper use of the Products.
(c) non-compliance with Rheavendors’ instructions on the operation, maintenance and preservation of the Product/s (use of any detergent tools or devices not suitable for cleaning and maintenances).
(d) incorrect installation, repairs or modifications made by the Customer or by third parties without the prior authorisation of Rheavendors. Installation or repair will be made only by engineers who have been at the Rheavendors training centre.
(e) damages generated by external devices and third parties’ components (payment, systems, filtering, power supply, etc.).
In addition to point 3.1 above, the warranty does not apply to faults caused by: failure to supply water (where required) ice, fire, floods, inductive/electrostatic discharges or discharges caused by lightning or other phenomena outside the equipment, electric power failure, voltage variations or irregularities; general misuse or abuse and limescale in the pipes (without applying Rheavendors recommendation to use limescale filters, which improve the long-term reliability of the distributors).
Movable and removable parts, handles, lamps, glass and rubber parts, accessories, consumables and any components outside the Product on which the consumer can intervene during use are not covered by the Warranty unless it is proven that the defect is a manufacturing fault.
The Warranty does not cover Products that Rheavendors declares are or could be subject to defects that limit their use and for which an agreement has been reached with the Client to reduce the price in consideration of the reduction in value of the Product. Moreover, in no case can the Client enforce the Warranty against Rheavendors if the price of the Product/s has not been paid according to the agreed terms and conditions.
The Products may be used only and exclusively for the purposes indicated and in compliance with standards on safety, in compliance with the provisions of the “Installation and Maintenance Manual”, which is an integral part of the Product. If the Client uses or resells the Products for other purposes, the Client does so at its own exclusive risk and responsibility and with full resulting liability.
Except for the application of the mandatory provisions of the applicable law, in no case Rheavendors shall be considered liable for harm to persons, objects or animals that may be directly or indirectly due to improper use of the goods. Moreover, in no case Rheavendors shall be considered liable for the damages, including, but not limited to, property damage, loss of profit or revenues, or business interruption arising out of the manufacture and supply of the Products, even if they are caused by a third parties’ involvement. In no case can liability exceed the price paid by the Client for the individual Order(s). The remedies available to the Client hereunder may be asserted only by the Client and by no other party. In particular, in no case Rheavendors shall be considered liable for the damages arising out of the manufacture of the Products by assembling third party components pursuant to point 3.1 (e).
 
Subject to change, errors or omissions excepted as of March 2021.